Returns & refunds

You have 30 days from delivery to return unworn items with their tags attached. Returns are free within Australia; international returns are at the customer’s cost unless the item is faulty.

How to return

1. Email us your order number and the items you want to return.
2. We send you a prepaid label (Australian orders) within one business day.
3. Drop the parcel at any Australia Post outlet. Refunds are issued to the original payment method within 5 business days of arrival.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order — this is the fastest way to secure your size.

Faulty items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, significantly different from the description or not fit for purpose, you are entitled to a repair, replacement or refund. Contact us and we will sort it out.

What we cannot accept

• Items worn, washed, altered or damaged after delivery.
• Items without their original tags.
• Underwear, swimwear and earrings, for hygiene reasons.